ibosport v2 Account & Payment FAQ
Users of ibosport v2 ask questions across several areas: how to open and secure an account, how deposits and withdrawals work, what the difference is between game types, and what to do if something goes wrong. This page answers the most common questions we receive.
We have structured this FAQ to help you find answers quickly without contacting support. If your question is not covered here, or if you need clarification on our legal terms, our support team is available to assist. For detailed information about our policies and your rights, please read our Terms and Conditions or Privacy Policy.
Each section below covers a specific topic. Use the accordion to expand the question that matches your concern. If you need immediate help with account access, payment issues, or security matters, contact our support team directly rather than waiting for a response here.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and typesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
No. Each person is permitted to hold only one active account on ibosport v2. If we detect multiple accounts linked to the same identity, phone number, or payment method, we will suspend all associated accounts and may forfeit any balance. This policy protects both users and the integrity of our platform. If you have forgotten your password or cannot access your existing account, use the password-reset function or contact our support team to regain access rather than opening a new account.
To request deletion of your personal data, contact our support team with your account email and a clear statement that you wish to delete your account and associated data. We will verify your identity and process your request in accordance with applicable privacy laws. Note that we may retain certain data for legal, tax, or fraud-prevention purposes even after account deletion. Any outstanding balance in your account must be withdrawn before deletion can be completed. The deletion process typically takes 5–10 business days after verification.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are processed in real time. Log into your ibosport v2 account, select the deposit option, choose your e-wallet provider, and enter the amount. You will be redirected to the e-wallet app or website to confirm the payment. Once confirmed, the funds appear in your ibosport v2 account immediately. No additional fees are charged by ibosport v2, though your e-wallet provider may apply their own transaction fees. This method is popular during peak times like Liga 1 matches or Piala AFF tournaments because it is fast and does not require bank account details.
Yes. ibosport v2 accepts bank transfers from mobile banking, local payment, online payment, and e-wallet. You can deposit by transferring funds to our virtual account number, which is generated when you select the bank-transfer option during deposit. The virtual account is unique to your ibosport v2 account and remains active for future deposits. Transfers are typically confirmed within subject to verification during business hours. Some banks may process transfers more slowly during holidays such as Idul Fitri or Idul Adha. mobile banking is also available as an alternative bank-agnostic payment method.
Our weekly cashback offer returns a percentage of net losses incurred during the week. The exact percentage and terms are displayed in your account under Promotions. Cashback is calculated on a rolling weekly basis and credited automatically if you meet the eligibility criteria. Cashback is subject to wagering requirements before withdrawal. The offer applies to all game types — football markets, live-dealer tables, slots, and esports — but specific terms may vary by game category. Check the promotion details in your account for the current offer and any applicable restrictions.
Game rules and types
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time from a studio with a human dealer. You place bets and see the outcome unfold live. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels and outcomes are determined by a random number generator. Live-dealer games offer a social experience and transparency because you see the dealer and cards or wheel in real time. Slots are faster-paced and require no waiting for other players. Both have different payout structures and volatility profiles. Choose based on your preference for pace and interaction.
Security and support
Our support team handles English and Indonesian. You can contact us via email or live chat in either language. Response times vary depending on demand, but we aim to address account and payment issues within a few hours during standard business hours. For urgent matters such as account lockout or suspected fraud, contact support immediately rather than waiting. Our team can assist with account recovery, payment troubleshooting, game rule clarification, and general platform questions. Services are available only where local law permits.